Fieldwork for the Pubs Code adjudicator’s (PCA) annual tied tenant survey has started, part of shaping a fair and transparent pubs industry.
Pubs Code adjudicator Fiona Dickie
Ipsos, the independent research company, will contact around 1,200 tied tenants in England and Wales, representing approximately 15% of all tied tenants across the six regulated pub companies: Admiral Taverns, Greene King, Marston’s, Punch Pubs, Star Pubs, and Stonegate.
The survey will remain open until mid-March, and if tied tenants are invited to take part, the PCA is strongly encouraging them to share their views. The feeback helps to identify what’s working and where improvements are needed. Results will be published on the PCA’s website in early June.
As in previous years, the survey will explore tenants’ awareness and understanding of their Pubs Code rights, alongside key aspects of their relationship with pub companies.
“The 2025 survey showed progress, but there’s still work to do,” said Pubs Code adjudicator Fiona Dickie. “Repairs continue to be a challenge, and while 68% of tenants understood the process for how their pub company deals with repairs it is responsible for, only 45% were satisfied with how those repairs were handled.
“Prompt resolution of problems and clear communication drive tenant satisfaction here. On a positive note, overall awareness of the Pubs Code is high, with a rise from 78% in 2024 to 84% in 2025.
“Your voice matters. By taking part, you help shape the future of the pubs industry and ensure that tenants’ rights remain front and centre.”
