The Pubs Code Adjudicator (PCA) has published further data from their 2025 Annual Tied Tenants Survey, offering deeper insights into how each of the pub companies are performing in their relationships with their tied tenants.
The Pubs Code regulates the relationship between all pub companies owning 500 or more tied pubs in England and Wales and their tied pub tenants. The regulated pub companies are Admiral, Greene King, Marston’s, Punch Pubs, Star Pubs, and Stonegate.
For the first time, the PCA has published individual data tables showing the survey performance of each of the six pub companies. This enables these firms to get a deeper understanding of their own tenants’ satisfaction with various aspects of their business relationship impacted by the Pubs Code. In publishing this data, the PCA has been careful to protect individual tenants’ anonymity.
This is the most extensive release of tenant satisfaction data the PCA has ever made available. The aim in providing this new level of detail is to give pub companies the opportunity to identify what their own tenants really think and where improvements need to be made, building on the results released earlier this year.
This data allows the individual pub companies to understand how the different types of tenants feel within their estate at a more granular level, as it breaks down satisfaction scores and feedback by tenant type. The publication of this additional data is also intended to improve transparency and empower tied tenants with information about their pub company.
The June data release compared the performance of the pub companies and showed that overall satisfaction remains stable, at 61%. However, individual performance varies greatly.
- Seven in 10 are satisfied with their business development manager relationship overall, but just 59% satisfied with their current agreement.
- Tenant awareness of their code compliance officer has increased significantly over time (46% in 2025 versus 25% in 2023). Sharp uplift in familiarity with code rights from 2024.
- Eight in 10 found information shared before the start of their agreement useful. Fifty-four per cent said the same of their sustainable business plan (one in four not useful).
- Four in 10 have negotiated rent in some way in the past two years. Clear majority satisfied with information provided, but one in five not.
- Majority of tenants share responsibility for repairs with pub company. Forty-five per cent are satisfied with how pub company deals with repairs they are responsible for, 41% dissatisfied.
“We have gone further than ever before with the publication of individual data tables for each pub company, to ensure the impact of the survey is widely felt,” said Pubs Code adjudicator Fiona Dickie.
“This gives the pub companies valuable and detailed insights on which to benchmark themselves and strive for improvements in how they manage their tied relationships, and this is good for tenants.
“I would like to stress that tenant confidentiality has been carefully protected, and I would urge tied tenants to take the time to give us their views when the next survey launches in January 2026.”
The new data tables can be accessed in full here.
